PLEASE READ OUR TERMS AND CONDITIONS CAREFULLY WHICH
GOVERN ALL PURCHASES MADE FROM THIS WEBSITE
1. Terms and conditions
These are the terms and conditions which apply to all
goods purchased from GREENACRES from this web site.
2. Order
You can submit an order to GREENACRES by completing
the details required on the payment page and clicking the Confirm
button. All prices are displayed (and charged) in UK Sterling and
include VAT. We are under no obligation to accept your order, but
would normally do so where the product(s) are available, the order
reflects current pricing and your credit card/ debit card payment
is approved by your credit card/ debit card company. Your order represents
an offer of contract from you only. We are entitled to withdraw from
any order in the case of obvious errors or inaccuracies regarding
the products or the order appearing on our website.
3. Acceptance of order
When you confirm an order, it is a notification that
you have read and accepted these terms and conditions. In the unlikely
event of a price change or a withdrawal of a product from the time
in which you make an order until time of dispatch, we will contact
you to advise of this change. Your card will never be charged with
an amount additional to your original order without your prior consent
and you will have the right to cancel your order and receive a full
refund.
4. Delivery
We will make every effort to ensure that your products
arrive on time. All orders will be dispatched within 5 working days
of receipt with the exception of Pre-Germinated seed mixtures and
Nematodes (live products) that will be made in accordance with the
delivery date(s) agreed by the customer and the company. In the event
of circumstances beyond our control (i.e. adverse weather, unavailability
of live products etc.) we will inform you of the delay as soon as
possible.
5. Payment
By selecting the 'confirm order' button you are confirming
that you are instructing us to charge your debit / credit card the
total amount of the order, including any additional postage costs
if applicable. You undertake that all details you provide to us for
the purposes of purchasing products are correct, that the credit/debit
card you are using is your own and that there are sufficient funds
to cover the costs of the products. EPDQ provide a secure link for
your transaction details. As we are not responsible for the operation
of this secure link we will not, unless we are negligent, be liable
for any loss you may suffer if a third party obtains unauthorised
access to any information you provide via this link. To assist us
with keeping your personal information secure, you should note the
following:
- If your browser supports secure socket layer (SSL) technology then please select the Secure Mode option when confirming your order and your credit card and other personal details will be protected by this technology. If you are restricted by the capabilities of your browser, then you can use the non-secure mode but we recommend that you upgrade to the latest version to give you peace of mind during further transactions.
- You acknowledge that it is not usually possible to detect from inspection of an internet transmission whether the original of it had been forged, wrongfully altered or otherwise misused or where the transmission details such as name of sender, sender's e-mail address, or date and time of transmission imprinted on it automatically are genuine, and you therefore agree to indemnify us against any actions, proceedings, damages, costs, claims, demands or losses whatsoever arising from you so acting, obeying or otherwise dealing in accordance with any such Internet transmission appearing to have been so furnished by you or on your behalf in the event that the said Internet transmission has been produced by forgery, wrongful alteration or other misuse of the original transmission or that said transmission details appear on it are not genuine.
6. Refund policy
GREENACRES makes every effort to ensure that it's expertise
and customer advice, together with the supply of top quality professional
products, meet our customers needs. We do not, however, accept liability
for poor germination of our grass seed or failure of any product resulting
from adverse weather conditions, resistance to treatment on difficult
soils, pests, diseases or vegetation, and a lack of attention on the
part of the user.
All communication regarding condition of materials, damages in transit and loss by carriers etc, will be immediately assessed. We will either re-issue or refund in full, any such orders within one month of the order placement date.
7. Site content
This website is for personal and non-commercial use.
You may NOT modify, copy, distribute, display, perform, reproduce,
publish, license, create derivate works from, transfer or sell any
information obtained from this website. This website is protected
by copyright, other intellectual property rights and analogous rights.
You may only download to your personal computer for viewing purposes
and print hard copies for personal use.
8. Emails
All emails to you will be forwarded to the address you
specify to us. You must also ensure that if this address and/or delivery
address changes between submitting your order and delivery of the
products, especially when ordering live products that are dispatched
over the course on a few weeks, you advise us of the new address.
We will not be responsible for failure to perform under this agreement
where such failure is attributable to a change of address.
9. Complaints procedure
All complaints are taken seriously and will be addressed
by the company. We ask, that in the first instance, a telephone call
be made to the company to allow us to try and rectify the situation
immediately. Thereafter, the complaint (if not settled) should be
made in writing within one month of the order placement date.
Greenacres Horticultural Supplies Ltd
Registered in England Number: 48313080
Registered Office: PO Box 1228. Iver, Bucks. SL0 0EH
Fax: 01895 835343
E-Mail: info@greenacresdirect.co.uk
E & OE All Trademarks acknowledged. All prices are correct at time of going to press and are inclusive of VAT.
All prices are subject to change without notice. All prices are quoted in Sterling. All offers are subject to availability.
Please refer to the home page for carriage charge details.
